FAQ

  • Do you ship internationally?
    • Sorry, we don’t ship internationally at this time.
  • Where is my order?
    • Note that orders ship within 1-2 business days afterbeing placed. After your order has shipped, you'll receive an email confirmation with the tracking number. Please note that your tracking number may take 1-2 business days to become active.
  • My tracking # says the package was delivered, but I can’t find it anywhere. What should I do?
    • Check your mailbox! Our shipments typically fit in mailboxes (depending on how many items were in your order).
    • If the package isn't in your mailbox, check with a friendly neighbor / doorman, or a well-meaning roommate / partner, who may have received the package on your behalf without letting you know.

While we can't take responsibility for shipments that have arrived but are misplaced, we do find that they materialize quite quickly! Email us at customersupport@fidapetus.com with any questions.

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