After-sales Service

At FIDA, your satisfaction is our top priority. If your product shows a manufacturing or material defect within one year of purchase, we’ll replace it free of charge. If a replacement isn’t available, we’ll issue a full refund—no gift cards, just honest support.

How It Works

1. Complete our warranty form with your order details and a brief description of the issue.
2. We’ll review your claim and respond within 24 hours.
3. Approved claims receive a new product shipment or refund, whichever you prefer.

What’s Covered

• Telescopic mechanisms
  
• Buttons and controls
  
• Any other factory-installed parts

What’s Not Covered

• Damage from chewing, sharp objects, or pet bites
  
• Cuts, punctures, or abrasions caused by misuse
  
• Water damage or improper cleaning
  
• Normal wear and tear