We are sorry to hear you are having trouble with your FIDA product. If you are having problems with your product or would like to claim a warranty, please complete the form so that we may assist you. We will reply within 24 hours.
- Fida AutoBrake Leash has a warranty for 1 year. Free replacement within 1 years for quality problems (warranty is limited to important parts such as telescopic mechanical parts, buttons, etc. non-human factors)
- No warranty service is provided in the following cases: The damage is caused by human-made or dog-induced damage caused by pets' bite damage, sharp cuts, cuttings, sharp foreign objects such as corner tree branches and rails, shell damage, broken, foreign objects, water or improper use.