Refund policy

Last updated: September 17, 2026

Thank you for shopping at FIDA Pet. If you're not completely happy with your purchase, we're here to help. This policy applies to orders placed on fidapet.com.

Return & Exchange Eligibility

You can request a return or exchange if:

• Your request is made within 30 days of your purchase date;
• The item is unused and in its original packaging; and
• You can provide proof of purchase, such as your order number.

How to Return or Exchange an Item

Refunds

• Returns are free when you use the return label we provide.
• Approved refunds are issued to your original payment method within 14 days after we receive your return.
• Your bank or payment provider may take a few extra business days to show the refund. If you haven't seen it after that, please contact your bank first, then email us.

Exchanges

• Need a different size or product? Let us know when you contact us, and we'll ship the replacement as soon as your return is received and approved.
• If the new item costs less, we'll refund the difference. If it costs more, we'll charge the difference.
• Exchanges may include a shipping label fee, calculated from the actual shipping cost. You're also welcome to ship the item back with your own carrier at your own expense.

Damaged, Defective or Incorrect Items

If your order arrives damaged, you receive the wrong item, or your product develops a manufacturing or material defect, email us with your order number and photos. We'll arrange a free replacement or a full refund, and you won't pay any shipping.

Every FIDA product is covered by a 1-year warranty against manufacturing and material defects. See our After-sales Service page for details.

Items We Can't Accept

We can't accept returns of:

• Used items, unless they are defective;
• Customized or personalized products; or
• Items damaged by misuse, chewing or biting, sharp objects, water, or accidents.

Bought FIDA Somewhere Else?

Returns for orders placed with Amazon or other retailers follow that retailer's return policy. Genuine FIDA products are still covered by our 1-year warranty wherever you bought them, so email us with your proof of purchase if something goes wrong.

Shipping Your Return

If you arrange the return shipment yourself, please use a trackable, insured service. We can only issue a refund once we've received the item, and we're not responsible for returns lost in transit when our return label wasn't used. Please include a copy of your invoice or your order number in the package.