Shipping policy

Last updated: September 17, 2026

Where We Ship

We currently ship to the United States, Canada, the United Kingdom and Australia. If you live outside these countries, email customersupport@fidapetus.com and we'll let you know if we can help.

Shipping Costs

Shipping is free on every order to all of the countries above, with no minimum purchase.

Processing & Delivery Times

Orders are processed and shipped within 1–2 business days (Monday to Friday, excluding holidays). Orders placed on a weekend or holiday are processed on the next business day. Estimated delivery times after your order ships:

Delivery times are estimates, not guarantees. Weather, carrier delays or customs checks can occasionally add time.

Order Tracking

When your order ships, we'll email you the carrier and tracking number. Tracking usually becomes active within 24 hours. You can check your order status anytime on our Track Your Order page.

For orders to Canada, the United Kingdom and Australia, final delivery is handled by your local postal service, and the same tracking number works on its website.

Taxes, Duties & Customs

Our prices are all-inclusive. For orders to Canada, the United Kingdom and Australia, the total you pay at checkout covers all taxes and import duties, and we handle customs clearance, so there's nothing extra to pay on delivery.

Address Changes

Please double-check your shipping address before placing your order. To change it, email us before your order ships; we can't redirect a package once it has shipped. If a package is returned to us because of an incorrect or incomplete address, we'll contact you to arrange reshipment, and the reshipping cost is the customer's responsibility.

Delayed, Lost or Damaged Packages

If your tracking hasn't updated for several days, your package shows as delivered but hasn't arrived, or your order arrives damaged, email customersupport@fidapetus.com with your order number (and photos of any damage). We'll work with the carrier to resolve it as quickly as possible.

Returns & Exchanges

For returns and exchanges, please see our Refund Policy.