Shipping policy

Last updated: October 20, 2026

Where We Ship

We ship to the United States, Canada, the United Kingdom, Australia and other countries that are available at checkout. If your country isn't listed at checkout, email customersupport@fidapetus.com and we'll let you know if we can help.

Shipping Rates & Delivery Times

Orders are processed and shipped within 1–2 business days (Monday to Friday, excluding holidays). Orders placed on a weekend or holiday are processed on the next business day. Shipping costs and estimated delivery times after your order ships:

Rates are shown in US dollars (British pounds for the UK); your checkout shows the equivalent in your local currency. The free-shipping threshold is based on your order subtotal, before shipping and taxes. Delivery times are estimates, not guarantees. Weather, carrier delays or customs checks can occasionally add time.

Order Tracking

When your order ships, we'll email you the carrier and tracking number. Tracking usually becomes active within 24 hours. You can check your order status anytime on our Track Your Order page.

For international orders, final delivery is usually handled by your local postal service, and the same tracking number works on its website.

Taxes, Duties & Customs

For orders to Canada, the United Kingdom and Australia, the total you pay at checkout covers all taxes and import duties, and we handle customs clearance, so there's nothing extra to pay on delivery.

For other countries, any import duties or taxes are shown at checkout where available; otherwise they may be charged by your local customs office on delivery.

Address Changes

Please double-check your shipping address before placing your order. To change it, email us before your order ships; we can't redirect a package once it has shipped. If a package is returned to us because of an incorrect or incomplete address, we'll contact you to arrange reshipment, and the reshipping cost is the customer's responsibility.

Delayed, Lost or Damaged Packages

If your tracking hasn't updated for several days, your package shows as delivered but hasn't arrived, or your order arrives damaged, email customersupport@fidapetus.com with your order number (and photos of any damage). We'll work with the carrier to resolve it as quickly as possible.

Returns & Exchanges

For returns and exchanges, please see our Refund Policy.