Shipping policy

FIDA Global Shipping Policy

Shipping Destinations
We currently ship to:
United States, Canada, Australia, United Kingdom
Europe: France, Germany, Denmark, Hungary, Greece, Italy, Czech Republic, Monaco, Belgium, Poland, Sweden, Switzerland, Finland, Netherlands, Portugal, Spain
Asia Pacific: Taiwan, Singapore, Japan, Macau, South Korea, Hong Kong

Not seeing your country? Email us: customersupport@fidapetus.com

Shipping Fees

Region	Fee Structure	Delivery Time
USA	$5	Free over $40	2-5 business days
UK	£4	Free over £30	3-10 business days
Canada	$5 (Economy: 6-12 days) / $16 (Expedited: 2-3 days)	Free over $40	(Economy: 6-12 days)
All Other Regions	$5 (Standard: 6-12 days)	Free over $40	(Standard: 6-12 days)

Prices auto-convert to your local currency at checkout. Rates subject to exchange fluctuations.

Delivery Timelines

Processing: Ships within 1-2 business days (excluding holidays)

Transit:

USA: 2-5 business days after shipment

UK: 3-10 business days after shipment

Other regions: 7-15 business days after shipment

⚠️ Contact us immediately if your order is delayed: customersupport@fidapetus.com

Package Tracking

You’ll receive email updates with:
Carrier details
Tracking number (active within 24 hrs)

International note:

Local postal services handle final delivery

Use the same tracking # on your local post office website

Tracking expires after 60 days

Key Policies

✅ Taxes & Customs

FIDA uses all-inclusive pricing:

Your checkout total covers ALL taxes and fees. We handle customs clearance – no surprise charges.

✅ Address Changes

Need to update your address? Email us before shipment: customersupport@fidapetus.com

⚠️ Important Notes

Wrong address? Return/reship fees are your responsibility

Non-defective returns: You cover return shipping

Force majeure: Extreme weather/customs delays may occur

Our Commitment

We continuously optimize shipping – check our website for updates

Contact FIDA (SPACE 4 PETS INC)
816 N. Ridge Rd, Wichita, Kansas 67212
+1 316 239 7341
✉️ customersupport@fidapetus.com