Global Shipping Policy

Global Shipping Policy: Shipping Destinations

We currently ship to:

• United States
• Canada
• Australia
• United Kingdom
• Europe: France, Germany, Denmark, Hungary, Greece, Italy, Czech Republic, Monaco, Belgium, Poland, Sweden, Switzerland, Finland, Netherlands, Portugal, Spain
• Asia Pacific: Taiwan, Singapore, Japan, Macau, South Korea, Hong Kong

Not seeing your country? Email us: customersupport@fidapetus.com

Shipping Fees

💡 Prices auto-convert to your local currency at checkout. Rates subject to exchange fluctuations.

Delivery Timelines

Processing: Ships within 1-2 business days (excluding holidays)

Transit:

• USA: 1-3 business days after shipment
• UK: 3-10 business days after shipment
• Other regions: 7-15 business days after shipment

⚠️ Contact us immediately if your order is delayed: customersupport@fidapetus.com

Package Tracking

You’ll receive email updates with:
🔹 Carrier details
🔹 Tracking number (active within 24 hrs)

International note:

• Local postal services handle final delivery
• Use the same tracking # on your local post office website

Tracking expires after 60 days

Key Policies

✅ Taxes & Customs

FIDA uses all-inclusive pricing:

Your checkout total covers ALL taxes and fees. We handle customs clearance – no surprise charges.

✅ Address Changes

Need to update your address? Email us before shipment: customersupport@fidapetus.com

⚠️ Important Notes

1. Wrong address? Return/reship fees are your responsibility
2. Non-defective returns: You cover return shipping
3. Force majeure: Extreme weather/customs delays may occur

Our Commitment

We continuously optimize shipping – check our website for updates

Contact FIDA

📬 816 N. Ridge Rd, Wichita, Kansas 67212
📞 +1 316 239 7341
✉️ customersupport@fidapetus.com