Global Shipping Policy: Shipping Destinations
We currently ship to:
- United States
- Canada
- Australia
- United Kingdom
- Europe: France, Germany, Denmark, Hungary, Greece, Italy, Czech Republic, Monaco, Belgium, Poland, Sweden, Switzerland, Finland, Netherlands, Portugal, Spain
- Asia Pacific: Taiwan, Singapore, Japan, Macau, South Korea, Hong Kong
Not seeing your country? Email us: customersupport@fidapetus.com
Shipping Fees
|
Region
|
Fee Structure
|
Delivery Time
|
|
USA
|
$5
|
Free over $20
|
1-3 business days
|
|
UK
|
£4
|
Free over £16
|
3-10 business days
|
|
Canada
|
$5 (Economy: 6-12 days) / $16 (Expedited: 2-3 days)
|
Varies by service
|
|
|
All Other Regions
|
$5 (Standard: 6-12 days)
|
7-15 business days
|
|
💡 Prices auto-convert to your local currency at checkout. Rates subject to exchange fluctuations.
Delivery Timelines
Processing: Ships within 1-2 business days (excluding holidays)
Transit:
- USA: 1-3 business days after shipment
- UK: 3-10 business days after shipment
- Other regions: 7-15 business days after shipment
⚠️ Contact us immediately if your order is delayed: customersupport@fidapetus.com
Package Tracking
You’ll receive email updates with:
🔹 Carrier details
🔹 Tracking number (active within 24 hrs)
International note:
- Local postal services handle final delivery
- Use the same tracking # on your local post office website
Tracking expires after 60 days
Key Policies
✅ Taxes & Customs
FIDA uses all-inclusive pricing:
Your checkout total covers ALL taxes and fees. We handle customs clearance – no surprise charges.
✅ Address Changes
Need to update your address? Email us before shipment: customersupport@fidapetus.com
⚠️ Important Notes
-
Wrong address? Return/reship fees are your responsibility
-
Non-defective returns: You cover return shipping
-
Force majeure: Extreme weather/customs delays may occur
Our Commitment
We continuously optimize shipping – check our website for updates
Contact FIDA
📬 816 N. Ridge Rd, Wichita, Kansas 67212
📞 +1 316 239 7341
✉️ customersupport@fidapetus.com
