Return and Exchange

Return and Exchange Policy

 

Thank you for shopping at FIDA Pet. If, for any reason, You are not completely satisfied with a purchase We invite you to review our policies on returns and exchanges. The following terms are applicable for any products that you purchased with us.

  • You means the individual accessing or using the Service, or the company,or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to FIDA Pet, 1773 W San Bernardino Rd, West Covina, CA 91790.
  • Service refers to the Website.
  • Website refers to FIDA, accessible from fidapet.com
  • Goods refer to the items offered for sale on the Service.
  • Orders mean a request by You to purchase Goods from Us.

We will reimburse You no later than 14 days from the day on which We receive
the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Return Policies:

  • The Goods were purchased in the last 30 days
  • The Goods are in the original packaging

Exchange Policies:

  • Exchanges are free. Simply indicate the sizes you wish to exchange on the form, and we will ship out the exchanged products as soon as we receive the returns.
  • If the item you're exchanging costs less that your original purchase we will refund you the difference.If the item you're exchanging costs more than your original purchase we will charge you the difference. 

How to Initiate Return or Exchange:

  1. Click “Start Your Return” Button and complete all required information.
  2. Print out the return shipping label sent to your e-mail
  3. Pack the returning goods into boxes and stick the return shipping label outside the box.
  4. Drop the package to your preferred USPS drop off location.

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature,inseparably mixed with other items.

* We reserve the right to refuse returns of any merchandise that does not meet
the above return conditions in our sole discretion.
You are responsible for the cost and risk of returning the Goods to Us. We cannot be held responsible for Goods damaged or lost in return shipment.
Therefore, We recommend an insured and track-able mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received
return delivery.

Send your return to the address below:

Fida Pet Warehouse
1773 W Sam Bernardino Rd, E72
West Covina, CA 91790


Contact us: 
If you have any questions about our Return and Exchange policies, please contact do not hesitate to contact our customer service:

E-mail: customersupport@fidapetus.com

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